Freshdesk SCIM pricing: what it's gated behind, and what it costs
SCIM gated behind a paid tier. Iden provisions Freshdesk on any plan tier.
2 min read · Last updated June 2026
Freshdesk gates SCIM provisioning behind its Enterprise plan (Enterprise: $89/agent/mo (annual)), up from Growth: $19/agent/mo (annual). Standard plans cannot use automated provisioning, so most identity tools either make you upgrade, about 4.7x the per-seat price across every user, or leave Freshdesk manual. Iden provisions Freshdesk on any plan, so you skip the SCIM tax entirely and still get provisioning, deprovisioning, and access reviews with a full audit trail.
What the Freshdesk SCIM tax costs
Freshdesk gates SCIM to the Enterprise plan (Enterprise: $89/agent/mo (annual)), up from Growth: $19/agent/mo (annual), about 4.7x the per-seat price across every user. With Iden you connect Freshdesk on any plan instead, so this cost does not apply.
| Users | Growth | Enterprise (for SCIM) | SCIM tax / year |
|---|---|---|---|
| 100 | $22,800 | $106,800 | $84,000 |
| 300 | $68,400 | $320,400 | $252,000 |
| 500 | $114,000 | $534,000 | $420,000 |
Source: SCIM Tax Index (Freshdesk pricing), verified 2026-06-12.
How Iden provisions Freshdesk on any plan
Iden does not depend on Freshdesk’s SCIM endpoint. It connects Freshdesk through the method that works on your plan, an API, OAuth, or Iden’s own custom automation, and runs the full lifecycle: onboarding on day one, permission changes as roles move, access requests that replace manual tickets, access reviews with evidence, and offboarding in seconds. That is the coverage SCIM-only tools cannot match once an app gates or lacks SCIM.
See the full technical breakdown on the Freshdesk connector page.
Frequently asked questions
Does Freshdesk support SCIM provisioning?
Yes, but Freshdesk gates SCIM to its Enterprise plan (Enterprise: $89/agent/mo (annual)). Standard plans cannot use it.
Which Freshdesk plan do I need for SCIM?
The Enterprise plan (Enterprise: $89/agent/mo (annual)), up from Growth: $19/agent/mo (annual). With Iden you provision Freshdesk on any plan, so you do not need to upgrade just to automate provisioning.
How much is the Freshdesk SCIM tax?
At 100 users, moving to the Enterprise plan just for SCIM costs about $84,000 more per year than the Growth plan, roughly 4.7x the per-seat price. Iden removes that cost by connecting Freshdesk on any plan.
Can I automate Freshdesk without SCIM?
Yes. Iden connects Freshdesk without SCIM and automates provisioning, deprovisioning, and access reviews on any plan, with an exportable audit trail for SOC 2 and ISO 27001.
How does Iden offboard Freshdesk users?
When someone is marked as a leaver in your HRIS, Iden revokes their Freshdesk access automatically, in seconds, and records it in a timestamped audit trail.
How current is this Freshdesk SCIM pricing?
It comes from the SCIM Tax Index, an open dataset (CC-BY), last verified 2026-06-12. Always check Freshdesk's current pricing page before you budget.