SaaS cost & licenses

Licences assigned against licences used

The gap between what you pay for and what anybody opened, and why it grows quietly.

You get the count that actually moves a renewal: accounts that exist, accounts used in the last 90 days, and accounts still held by people who left. It comes from the access data you already have, not from the invoice.

Which reframes the problem. Licence waste is not a procurement failure. It is an offboarding failure that arrives on an invoice.

Someone leaves, their Salesforce seat is never released, and you pay for it every month until the renewal, when somebody negotiating the contract notices the count is higher than headcount.

Iden's finance view, showing licence spend by application and the seats that are assigned but unused.

Licences assigned against licences used. The gap is the money.

Why access data is better than spend data

SaaS management tools infer usage from expenses and SSO login events. That is a reasonable proxy and it is still a proxy.

Iden knows who holds which seat because it granted it, and knows whether they have opened it because the connector reports last activity. Assigned against used is a fact, not an estimate, and the gap between them is the money.

Where it actually accumulates

Leavers. The largest single source, and the one that keeps compounding because nothing revisits it.

Role changes. Somebody moves teams, gets the new tool, keeps the old one. Every mover is a potential duplicate seat.

Tier drift. Bought at the enterprise tier for one feature nobody now uses, on a plan that renewed twice.

Trials that became line items. Somebody signed up, the team adopted it, it never went through procurement, and now it is on a card.

What to do with the number

Reclaim the obvious ones automatically: a leaver's seat should never survive their offboarding, and that is a lifecycle fix rather than a finance one.

Surface the rest with evidence. A seat unused for 90 days is a conversation, not a decision, because sometimes the answer is that the person is on parental leave.

What still needs a person

The renewal. Knowing you have forty unused Salesforce seats is useful 3 months before the contract date and nearly worthless 3 days after it, and no tool makes that call for you.

Frequently asked questions

Those infer usage from spend and SSO logs. Iden already knows who holds what, because it granted it, so the seat data is a fact rather than an estimate.

Only where you tell it to. Reclaiming a seat is sometimes a support conversation with a vendor, so the default is to surface it with the evidence and let a person decide.

Leavers whose seats were never released, followed by role changes where the old tool stayed assigned. Both are lifecycle problems that show up on the invoice.